Customer Service & Logistics Coordinator
Core
Coordinate end-to-end customer orders and domestic/international freight for perishable products, ensuring accurate delivery and communication.
Role type
Logistics and Customer Service Coordinator
Builds
Customer order fulfillment and supply chain operations for perishable goods
Domain
FMCG, food, agriculture, export
Required skills
order management, freight coordination, customs documentation, demand forecasting, stakeholder communication, problem solving
Preferred skills
export documentation, biosecurity knowledge, cold-chain logistics, Excel proficiency
Responsibilities
Manage customer orders from receipt to delivery, coordinate domestic and international freight, track shipments and resolve delays, support customer claims and service recovery, collect customer forecasts for demand planning, coordinate shipping documentation.
Seniority
Mid-level, hands-on coordinator
