Integrity Relief & Response Manager
Core
Provide short-term surge support to National Sporting Organisations (NSOs) and NSODs on integrity matters, complaints management, and procedural fairness in the absence of or alongside their National Integrity Manager.
Role type
Senior IC integrity relief and response manager
Builds
Sport integrity capability, complaint handling procedures, and case management systems
Domain
Sports administration and integrity governance
Deliverable
client delivery
Required skills
complaints management, procedural fairness, coaching and mentoring, stakeholder engagement, risk assessment, recordkeeping, policy interpretation
Preferred skills
knowledge of National Integrity Framework, experience in sports governance
Technologies
case management systems
Responsibilities
Provide targeted surge support during vacancies or increased workload; advise NSOs/NSODs on integrity policies and complaint pathways; strengthen complaint handling and escalation procedures; coach and mentor National Integrity Managers; coordinate with business areas for consistent advice; prepare briefings and reports on activity and risks; maintain clear records of advice and outcomes.
Seniority
Senior, hands-on IC