Team Leader Home Assessing
Core
Lead a high-performing team of 6 Assessors responsible for on-road and/or desktop-based home assessing, scope validation, cost control, and end-to-end claims management across residential insurance claims.
Role type
Team Leader, Home Assessing
Builds
Residential insurance claims resolution and cost control
Domain
Insurance / Home Building / Claims Management
Required skills
Team leadership, coaching and mentoring, scoping accuracy, cost validation, claims management, stakeholder management, process improvement, workforce planning
Preferred skills
Insurance industry experience, building industry experience, handling escalations and complex claims
Technologies
None stated
Responsibilities
Leading, coaching and mentoring a team of Assessors; Driving high standards across scoping accuracy, cost validation and claims management; Managing escalated claims and complex customer matters; Monitoring team performance, KPIs and operational outcomes; Supporting process improvement initiatives across the Home Claims function; Building strong relationships with internal stakeholders, suppliers and repair networks; Providing ongoing training, feedback and capability development across the team; Contributing to workforce planning and operational improvements
Seniority
Mid-Senior, Hands-on Team Leader