Senior Service Delivery Analyst
Core
Provide advanced technical support and site ownership for ICT environments across assigned healthcare facilities, ensuring stable and reliable technology services to support safe care delivery.
Role type
Senior Service Delivery Analyst (End User Support)
Builds
Stable and reliable ICT environments across assigned healthcare sites
Domain
Healthcare / IT Service Delivery
Required skills
End user L1 and L2 technology support, Microsoft Active Directory, Microsoft Exchange and Exchange Online, Microsoft 365, Microsoft Intune, Citrix, desktop technologies, end user hardware management, technical troubleshooting, incident management, stakeholder relationship building, manual equipment handling
Preferred skills
Healthcare sector experience, ITIL processes, project management methodologies (Prince2 or Agile), external vendor management
Technologies
Microsoft Active Directory, Microsoft Exchange, Microsoft 365, Microsoft Intune, Citrix, Chrome, Edge, Office, printers, scanners, desktops, laptops, mobile devices
Responsibilities
Act as primary technology contact for assigned sites with regular onsite visits, handle complex and high impact calls, manage high priority and ageing tickets, identify recurring issues and root causes, deploy and set up technology equipment onsite, participate in on-call roster for critical incidents, provide guidance and support to others within Service Delivery
Seniority
Senior, hands-on IC