Maintenance Customer Service Officer
Core
Deliver customer service and administrative support for property maintenance tasks to staff, residents, and contractors.
Role type
Customer Service Officer (Administrative)
Builds
Administrative processes and customer service experiences for property maintenance operations
Domain
Property Management / Not-for-profit aged care
Deliverable
dashboards & analysis
Required skills
Customer service, Microsoft Office, database management, data entry, document control, quotation coordination, purchase order processing, site coordination
Preferred skills
Certificate 3 in Business Administration, property maintenance knowledge, building terminology
Responsibilities
Provide high-level customer service via phone and email, raise purchase orders, organize contractor quotations, coordinate site visits for maintenance, evaluate customer feedback, manage administrative duties including data entry and filing