Bilingual Contact Centre Agent
Core
Deliver high-quality bilingual customer support in a remote contact centre environment, assisting customers in English and French with inquiries and issue resolution.
Role type
Bilingual Contact Centre Agent
Builds
Customer service interactions and resolved issues for a global organization
Domain
Telecommunications / Customer Support
Deliverable
client delivery
Required skills
Bilingual communication (English/French), active listening, problem-solving, attention to detail, professional etiquette, remote work proficiency
Preferred skills
Bachelor's degree, Telecommunications Management Professional (TMP) certification
Responsibilities
Respond to customer inquiries, identify and resolve customer issues, maintain high customer satisfaction, collaborate with team members, handle customer information accurately
Seniority
Entry to Mid-level, hands-on IC