ALLRes Consultant
On-site
Core
Manage reservations, handle guest inquiries, and process payments for Accor properties across Australia and New Zealand.
Role type
Reservation and guest experience consultant
Builds
Guest bookings and seamless on-site experiences
Domain
Hospitality / Travel
Deliverable
product features
Required skills
Reservation management, payment processing, guest communication, complaint resolution, system proficiency
Preferred skills
Hospitality industry experience, Microsoft Office proficiency, problem-solving
Responsibilities
Manage reservations via phone, email, and online platforms; address guest inquiries and modify bookings; handle payment transactions; suggest room upgrades; resolve guest complaints