AI Support Engineer - San Francisco (Weekend Shift)
Core
Senior support engineer resolving complex, novel technical issues for OpenAI customers and building scalable support systems.
Role type
Senior IC support engineer (AI/LLM products)
Builds
Customer support tooling, automation scripts, and operational processes for OpenAI's AI platform
Domain
Generative AI / Large Language Models (LLMs)
Deliverable
client delivery | infrastructure
Required skills
SaaS troubleshooting, Python scripting, root cause analysis, cross-functional collaboration, process improvement, technical documentation, stakeholder management, on-call rotation, weekend shift coverage
Preferred skills
Experience with OpenAI API, Codex, ChatGPT, emerging AI technologies, Bachelor's degree in CS/Engineering
Technologies
Python, OpenAI API, Codex, ChatGPT
Responsibilities
Troubleshoot complex customer issues via tickets and Slack, partner with engineering to resolve novel problems, script automation for internal tooling, create scalable solutions from customer learnings, provide on-call and weekend coverage
Seniority
Senior, hands-on IC
