Senior Customer Support Engineer
Core
Own end-to-end technical customer resolution for AI-driven infrastructure, bridging product, engineering, and customers to ensure reliable core operations.
Role type
Senior Customer Support Engineer (IC)
Builds
AI agents for support automation, technical write-ups, and internal playbooks
Domain
AI infrastructure / SaaS
Deliverable
production ML models | client delivery
Required skills
full-stack software engineering, React, TypeScript, Python, PostgreSQL, debugging logs/databases/APIs, root cause analysis, technical writing, AI agent design
Preferred skills
designing/deploying AI agents for support automation
Responsibilities
Investigate and reproduce production issues, dive into logs and codebase to identify root causes, own technical resolution from investigation to fix, design and deploy AI agents to automate support tasks, manage AI agent workflows, produce technical write-ups for escalations, document recurring issues and contribute to playbooks
Seniority
Senior, hands-on IC