Service Adviser
Core
Provide exceptional customer service and support, manage service requests, and ensure timely resolution of issues for clients.
Role type
Service Adviser
Builds
Service delivery and customer satisfaction
Domain
Customer service / Technical services
Deliverable
client delivery
Required skills
customer service, service request management, communication, scheduling, quoting, record keeping, collaboration, upselling, complaint resolution
Preferred skills
automotive/mechanical/technical services knowledge
Technologies
Microsoft Office
Responsibilities
Greet customers and provide exceptional customer service; Manage service requests and ensure timely resolution of issues; Communicate with customers regarding service updates and recommendations; Schedule appointments and manage service calendars; Provide accurate estimates and quotes for services; Maintain detailed records of customer interactions and service requests; Collaborate with service technicians to ensure efficient and effective service delivery; Upsell additional services and products to customers as appropriate; Resolve customer complaints and issues in a timely and professional manner; Maintain a clean and organized service area
Seniority
Mid-level, hands-on IC