Customer Solution Center Graduate
Core
Resolve technical hardware and software issues for customers via remote support, acting as the first point of contact for incidents and service requests.
Role type
Entry-level technical support specialist (IT infrastructure)
Builds
Remote service delivery and incident resolution for HPE customers
Domain
IT Infrastructure / Enterprise Hardware & Software
Deliverable
client delivery
Required skills
Technical troubleshooting, hardware and software diagnostics, case management, incident tracking, ITIL best practices, customer communication
Preferred skills
E-support experience, knowledge of Routers/Switches/Firewalls, HP-UX/Suse Linux/VMware/Windows Servers/Storage
Technologies
servicenow, HP-UX, Suse Linux, VMware, MS Windows Servers, Routers, Switches, Firewalls, Storage
Responsibilities
Respond to incoming technical issues via phone and e-support; perform diagnostics on IT infrastructure; troubleshoot incidents and escalate when necessary; document resolutions in Knowledge Management and Incident tracking systems; manage customer communication and satisfaction.
Seniority
Entry-level, graduate program