Concierge, Apprentices & Trainees
Core
First point of contact and enquiry manager for the Fresh Start for Local Government Apprentices, Trainees and Cadets Program, providing customer-focused advice and support to councils and stakeholders.
Role type
Customer service and administrative support specialist
Builds
Customer service experiences and program administration for local government apprentices and trainees
Domain
Public sector / Local Government / Workforce Development
Deliverable
Dashboards & analysis
Required skills
Customer service, Communication, Problem solving, Organisation, Digital literacy, Stakeholder relationship building
Responsibilities
Manage enquiries through a shared mailbox, provide timely and accurate advice to councils and participants, support program administration, prepare reports, contribute to communications and publications
Seniority
Individual Contributor