Implementation Specialist
Core
Lead technical onboarding and activation of new merchants, delivering a seamless, scalable, and high-quality onboarding experience for Square's products and services.
Role type
Senior Implementation Specialist (Global Seller Onboarding)
Builds
Integrated, omnichannel solutions for sellers including online sales, inventory management, buy now pay later, and financial services tools.
Domain
Payments / Point of Sale (POS) / Financial Services
Required skills
Project management, cross-functional collaboration, technical solution design, stakeholder communication, risk management, data migration, process improvement, AI-powered automation, executive presence
Preferred skills
Experience in POS, payments, or broader technology industry
Technologies
Square platform, project management tools
Responsibilities
Engage with sellers post-sales to support scoping, planning, and solution validation; Advise on and document Square's product capabilities and limitations; Own and manage multiple onboarding projects concurrently; Collaborate with Sales, Account Management, Product, Engineering, and Customer Success; Support data entry and data migration activities; Identify process gaps and drive improvements by leveraging scalable AI-powered automation; Travel up to 10% for client meetings and hardware installations.
Seniority
Senior, hands-on IC
