Customer Support Manager (German Speaking)
Core
Manage high-volume support for German-speaking markets and global Key Accounts, bridging the gap between TrustYou's AI hospitality platform and hotel group operations.
Role type
Senior Customer Support Manager (German/English)
Builds
Customer Experience Platform (CXP), Customer Data Platform (CDP), and AI Agents for the hospitality industry
Domain
SaaS / Hospitality / Travel Technology
Deliverable
client delivery
Required skills
German (native or C1), English (fluent), complex query resolution, stakeholder management, technical troubleshooting, public speaking, process optimization
Preferred skills
SaaS environment experience, hospitality industry knowledge
Responsibilities
Handle high-volume email and chat support without inbound calls, lead client-specific training sessions for Key Accounts, serve as primary support contact for Key Account HQs, identify workflow gaps and contribute to process improvements, create FAQ articles and video tutorials, translate market needs into feedback for Product and Sales teams