Assistant Manager (Front Office)
Core
Lead the Front Office, Concierge, and Communication teams to deliver high-standard service to guests, manage VIP movements, and handle inquiries and complaints.
Role type
Assistant Manager, Front Office
Builds
Guest experiences and operational efficiency in a 5-star luxury hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations, Night Audit, Opera Cloud, team leadership, crisis management, emergency procedures
Preferred skills
Supervisory experience in international hotels, First Aid/CPR certification, resilience, flexibility
Technologies
Opera Cloud, Excel, Word, Outlook
Responsibilities
Provide professional service to guests from arrival to departure, handle guest requests and complaints, coordinate hotel activities and training, represent the Front Office Manager in absence, manage night shifts and emergency situations
Seniority
Mid-level management, hands-on