Project Requirements Specialist II - DISH
Core
Define and manage end-to-end business requirements for real-time software applications used by customer support agents to assist users.
Role type
Business Operations Analyst (Requirements)
Builds
Real-time software applications for TV and OnTech operations
Domain
Telecommunications / Customer Experience Operations
Required skills
Business requirements gathering, Process mapping, End-to-end workflow analysis, Cross-functional stakeholder coordination, Project lifecycle management, Data interpretation, AI literacy, Structured documentation design
Preferred skills
None stated
Technologies
None stated
Responsibilities
Define and manage end-to-end business requirements for customer-facing agent applications, Collaborate with business and IT stakeholders to align technical solutions with business objectives, Research and optimize user experience processes to identify system enhancements, Leverage AI-driven tools to accelerate requirement drafting and documentation, Achieve OKRs by reducing requirement churn and improving post-launch agent adoption