Software Engineer, Workforce Operations
Core
Building AI agents to automate real-time workforce management decisions for customer support operations, including monitoring volume, staffing, and performance.
Role type
Senior IC software engineer (AI agents & workforce management)
Builds
AI agents for autonomous workforce operations and the control/observability layer for them
Domain
Customer support operations + AI/ML
Deliverable
production ML models
Required skills
end-to-end product ownership, full-stack development, data modeling, system design, reliability engineering, product judgment, ambiguity resolution
Preferred skills
AI agent development, real-time systems, data-intensive architectures
Technologies
(none explicitly listed)
Responsibilities
Design and build AI agents that monitor support volume and recommend or take actions; Develop the control and observability layer for autonomous operations; Evolve core Workforce Operations product for real-time automated workflows; Translate operational requirements into working software
Seniority
Mid-level, hands-on IC
