Guest Service Agent Porter
Core
Create warm, personalized welcome and farewell experiences for guests, manage arrivals/departures, and provide local knowledge and concierge-style services at a luxury hotel.
Role type
Guest Service Agent Porter (Front Office/Concierge)
Builds
Guest arrival/departure experiences, local recommendations, and seamless hotel operations
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest relationship building, local knowledge, problem-solving, multitasking, cash handling, system proficiency, driver's license
Preferred skills
Luxury hotel experience, Opera Cloud, Salesforce
Responsibilities
Create personalized welcome/farewell experiences, manage arrivals/departures and room registrations, provide local dining and attraction recommendations, handle guest enquiries and requests, record guest information for personalization, process transactions and cashiering, assist with tour bookings and luggage, maintain lobby cleanliness, follow security and operational procedures
Seniority
Individual Contributor