Senior Conduct Officer Intake
Core
Lead the day-to-day operation and coordination of the Conduct Unit's intake and reporting functions for Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW) employees.
Role type
Senior management IC conduct officer (intake & reporting)
Builds
High-quality, responsive conduct intake service and Conduct Assistance Line operations
Domain
Public sector / Government / Conduct & Integrity
Deliverable
client delivery
Required skills
Team leadership and mentoring, trend and hotspot analysis, compliance with information management, change management, training and communication, stakeholder engagement, sound judgement
Preferred skills
Background in intake, reporting or frontline advisory functions in regulated environments, understanding of conduct/integrity/compliance frameworks, data quality and record management principles
Responsibilities
Guide, mentor and manage the Conduct Intake team; identify opportunities for improvement; conduct trend and hotspot analysis; support Reporting Intake Line Officers' workflows and escalations; contribute to change management, training and communication activities
Seniority
Senior, hands-on IC with management responsibilities
