System Configuration Analyst
Core
Configure and maintain the Workplace Injury Commission's case management system and operational solutions to support dispute resolution for injured workers and employers.
Role type
System Configuration Analyst
Builds
Case management platform and operational solutions for dispute resolution
Domain
Public sector / Government statutory authority / Dispute resolution
Required skills
Business system administration, Workflow platform configuration, Case management system maintenance, Process analysis, Workflow documentation, Business rules implementation, Task automation, System enhancements, Governance compliance, Stakeholder collaboration
Preferred skills
Process improvement, User experience enhancement, Operational performance optimization
Technologies
Case management systems, Workflow platforms, Business rules engines, Automation tools
Responsibilities
Maintain workflow configurations and business rules, Document processes and workflows, Implement system automations, Support system enhancements and configuration changes, Collaborate with operational and technical stakeholders, Ensure solutions align with governance requirements
Seniority
Mid-level, hands-on IC