Order Processing & Customer Service Officer
Core
Managing customer orders, processing payments, and coordinating deliveries for a wholesale supplier of cleaning and food service products.
Role type
Order Processing & Customer Service Officer
Builds
Order fulfillment and delivery coordination for wholesale clients
Domain
Wholesale supply (cleaning and food service products)
Required skills
SAP B1, Warehouse Management Systems, order processing, credit card payment processing, Microsoft Excel
Preferred skills
Customer service experience, administrative skills, verbal and written communication
Responsibilities
Managing incoming customer calls and enquiries, entering and processing customer orders, providing product information and support, resolving customer issues, coordinating and booking outbound deliveries, making outbound product promotional calls, processing credit card payments and credit applications, maintaining customer records and master files, managing special pricing forms, open orders and backorders
Seniority
Individual Contributor