Guest Service Agent
Core
Provide warm reception, manage check-ins/check-outs, and assist guests with inquiries and local recommendations at a wellness retreat hotel.
Role type
Guest Service Agent
Builds
Guest check-in/check-out processes and personalized guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, multi-channel communication, conflict resolution, local knowledge
Preferred skills
Hospitality background, proactive service attitude, flexible scheduling
Technologies
Property management systems
Responsibilities
Welcome guests and manage check-in/check-out processes, process reservations and special requests, resolve guest issues and provide personalized recommendations, communicate with guests and colleagues across in-person, phone, and email channels
Seniority
Entry-level, casual
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