Customer Service Agent
Core
Handle inbound and outbound customer enquiries, resolve complaints, and process policy changes for life insurance policyholders.
Role type
Customer Service Agent (Contact Centre)
Builds
Customer support and policy administration for life insurance products
Domain
Financial Services / Life Insurance
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Complaint resolution, Policy administration, Regulatory compliance, Multitasking
Responsibilities
Manage customer enquiries via phone and email, Resolve customer complaints at first contact, Update policy details and process cover changes, Handle cancellation requests, Maintain accurate customer records, Contact customers to remediate quality assurance failings
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