Customer Service Officer (Insurance)
Core
Handling customer inquiries, complaints, and policy renewals while preparing valuation reports and monitoring direct debit mandates.
Role type
Customer Service Officer
Builds
Customer service interactions and policy administration
Domain
Insurance
Deliverable
client delivery
Required skills
verbal and written communication, business writing, presentation skills, negotiation skills, IT skills
Responsibilities
answering customer inquiries, attending to complaints, preparing valuation reports, monitoring returned direct debit mandates, registering incoming and outgoing mails, preparing renewable and lapsed policies, creating customer and contractor codes, collating customer feedback, measuring variance from agreed SLA, providing special training for employees
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