Guest Service Agent
Core
Front desk agent responsible for guest check-in/check-out, account management, and promoting hotel amenities.
Role type
Guest Service Agent
Builds
Guest experiences and hotel occupancy
Domain
Hospitality
Deliverable
product features
Required skills
Guest account management, Reservation handling, Multi-tasking, Team collaboration, Verbal communication, Written communication
Preferred skills
Hotel front desk experience, Innovative customer service approach, Local knowledge