Customer Service Agent
Core
Direct contact point linking customers with internal and external sales organizations, handling inquiries, orders, and returns.
Role type
Customer Service Agent
Builds
Order processing and customer support for ceramics and lifestyle products
Domain
Ceramics and lifestyle retail
Deliverable
client delivery
Required skills
Order handling, problem solving, credit note processing, product knowledge, invoice administration
Preferred skills
Commercial insight, organizational talent, stress resilience
Technologies
Computing tools
Responsibilities
Handle customer inquiries via telephone or email, process orders and follow up on deliveries, manage product returns and credit notes, maintain product knowledge
Seniority
Junior, entry-level
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