Will Call Customer Service Rep (CRL)
Core
Provide exceptional customer service and administrative support for C.R. Laurence products in a fast-paced retail environment.
Role type
Customer Service Representative
Builds
Customer service interactions and order processing
Domain
Retail / Architectural Glass
Deliverable
product features
Required skills
Customer service, order processing, payment handling, communication, database management, time management, problem solving, math calculations, teamwork
Responsibilities
Process over-the-counter, phone, fax, and email orders; receive and process payments; answer multi-line telephone; document customer interactions; manage customer database; handle difficult customer situations; maintain client relationships