Merchant Operations Supervisor
Core
Manage merchant/partner onboarding, support queries, and oversee store operations for a credit provider serving under-served customers in emerging markets.
Role type
Senior Merchant Operations Supervisor
Builds
Merchant onboarding workflows, store operational processes, and partner support channels
Domain
Fintech / Credit / Emerging Markets
Deliverable
product features
Required skills
merchant onboarding, partner support, store operations, process optimization, data analysis, SQL, CRM systems (ZOHO, Zendesk), Google Suite, Microsoft Excel
Preferred skills
industrial engineering or administration background, experience in telecommunications/retail/finance, technical guidance
Responsibilities
Handle partners' queries and operational coordination, manage merchant/partner onboarding and documentation, oversee store-related tasks including creation and closure, optimize processes and identify bottlenecks, document and escalate console issues, provide weekly reports and recommendations
Seniority
Senior, hands-on IC with team leadership
