Senior Problem Management Analyst - contract until Dec 2027
Core
Drive service stability and reduce repeat incidents by managing the end-to-end Problem Management lifecycle and implementing corrective actions.
Role type
Senior Problem Management Analyst
Builds
Improved service resilience and reduced incident recurrence through root cause analysis and preventive actions.
Domain
Financial Services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Problem Management lifecycle management, 8D methodology, root cause analysis, incident data analysis, ServiceNow reporting, stakeholder management
Preferred skills
Kepner-Tregoe, RCA frameworks, advanced analytics
Technologies
ServiceNow
Responsibilities
Manage end-to-end Problem Management lifecycle from handover to closure, facilitate root cause investigations using 8D methodology, analyze incident data to identify recurring themes and systemic risks, reduce the Problem backlog, develop reporting and dashboards for visibility of trends and outcomes, provide regular updates on problem trends and blockers
Seniority
Senior, hands-on IC
