Services Account Manager (Security)
Core
Lead the Brisbane Security Service Team to drive service delivery excellence, manage maintenance contracts, and ensure commercial success for critical infrastructure clients.
Role type
Senior Service Account Manager (Security Operations)
Builds
Security service operations and maintenance contracts for healthcare, data centres, mining, and commercial facilities
Domain
Building Services / Security Systems / Critical Infrastructure
Deliverable
client delivery
Required skills
Security industry experience, team leadership and mentoring, service contract management, commercial acumen, workforce planning, operational reporting, stakeholder engagement, problem-solving
Preferred skills
Experience in service operations or technical field services, recruitment and onboarding, Microsoft Office (Excel, PowerPoint, project tracking)
Technologies
Microsoft Office Suite, project tracking tools
Responsibilities
Lead and mentor security service technicians, drive operational performance and KPIs, manage maintenance contract schedules and backlog, conduct customer reviews, oversee contract renewals and estimating, manage labour resources and costs, support technician development, lead recruitment, attend customer sites for safety and quality
Seniority
Senior, hands-on IC with team leadership
