Senior Manager, Service Reliability and Customer Operations
Core
Lead global teams to operate, secure, and improve a Managed Services platform, ensuring service reliability, security compliance, and customer experience.
Role type
Senior Manager, Service Reliability & Customer Operations
Builds
Global Managed Services platform operations, security posture, and customer-facing service delivery
Domain
Cloud infrastructure, Managed Services, SRE, Security Operations, Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud operations, Managed services, Service reliability (SRE), Security operations, Compliance automation, Incident management, Global team leadership, Stakeholder management
Preferred skills
Managing teams across multiple technical disciplines
Technologies
Cloud infrastructure, Observability tools, Backup and recovery systems, Security operations platforms
Responsibilities
Lead globally distributed teams across Operations, Security, and Customer Experience; Drive improvements in service availability, observability, and disaster recovery; Oversee identity, access controls, and vulnerability management; Lead major incidents and customer-impacting events; Represent Managed Services during customer escalations and audits; Balance reliability, risk, and cost efficiency.
Seniority
Senior, hands-on IC with people leadership