After Sales Service Coordinator
Core
Coordinate after-sales service operations, manage maintenance schedules, and resolve customer complaints for ceramics and lifestyle products.
Role type
After Sales Service Coordinator
Builds
Maintenance schedules and service appointments for Villeroy & Boch/Ideal Standard products
Domain
Ceramics and lifestyle products
Deliverable
client delivery
Required skills
Customer complaint resolution, maintenance scheduling, task assignment, schedule management, documentation management, SAP usage, MS applications proficiency
Preferred skills
None stated
Responsibilities
Receive and process customer complaints and inquiries, organize and optimize maintenance schedules, oversee daily schedules and manage cancellations, prioritize maintenance for critical breakdowns, monitor pending job orders, maintain job order archives
Seniority
Junior, 1-3 years experience