Card Disputes & Chargebacks Specialist
Core
Investigate and process chargeback claims for Mastercard and Visa card networks, validating data and ensuring accurate responses per scheme rules.
Role type
Card disputes specialist (IC)
Builds
Accurate dispute resolution outcomes for global payment clients
Domain
Payments / Card Schemes
Deliverable
client delivery
Required skills
Chargeback regulations knowledge, Card scheme rules expertise, Transaction data analysis, Documentation validation, Regulatory compliance, English (fluent)
Preferred skills
Microsoft Office Suite, Negotiation, Problem-solving, Conflict resolution
Technologies
Mastercard, Visa, Microsoft Office Suite
Responsibilities
Handle claims from cardholders regarding disputed transactions, Conduct thorough investigations gathering relevant documentation, Validate and analyse information from internal and third-party systems, Draft, submit, and manage responses within defined timeframes, Provide feedback and guidance to internal stakeholders and clients, Maintain and apply up-to-date understanding of regulations and guidelines set by card scheme networks
