Spécialiste principal(e), Éducation client
Core
Design, produce, and update educational content for MaintainX's client learning channels to help users develop key skills in maintenance, repair, and operations (MRO) through webinars, virtual classes, and in-person training.
Role type
Senior Client Education Specialist (Instructional Design & Delivery)
Builds
Large-scale learning offerings including live webinars, virtual classrooms, and on-site training sessions for industrial and frontline teams.
Domain
Industrial operations / SaaS / Client Enablement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design (ADDIE, SAM), facilitation of live/virtual training, content creation tools (Google Slides, PowerPoint, Canva, Figma), live training delivery systems (Zoom, Webex), technical communication, attention to detail.
Preferred skills
Industrial maintenance experience, GMAO/EAM systems knowledge, CMRP/CRE certification, SaaS product experience, project management tools (Jira, Notion), course authoring tools (Articulate, Adobe Captivate), video production tools (Camtasia, DaVinci Resolve), LMS platforms (WorkRamp, Skilljar), Spanish/French language proficiency.
Responsibilities
Define educational content requirements with internal experts, conduct ongoing research on learner motivations and skill evolution, design autonomous and instructor-led learning experiences, deliver or coordinate instructor-led sessions (webinars, virtual classes, on-site), contribute to the client education roadmap, provide guidance on curriculum design.
Seniority
Senior, hands-on IC
