IT Service Desk Engineer
Core
Second-line IT support engineer for Microsoft 365, Entra, and Windows environments, managing incidents, migrations, and on-site troubleshooting for Western Australia.
Role type
Senior IC Service Desk Engineer (Second Line) (via careerplan.io/jobs/9432627e-ddeb-41ec-969b-1a1a253ff0f4-it-service-desk-engineer-at-ocu-aec-pty)
Builds
Stable IT operations for WA offices and project sites
Domain
Energy infrastructure / IT Operations
Required skills
Microsoft 365 administration, Entra ID management, Windows device management, Intune, Autopilot, Exchange Online PowerShell, network troubleshooting, problem management
Preferred skills
Coaching/mentoring experience, on-site travel readiness
Technologies
Microsoft 365, Entra, Intune, Autopilot, Exchange Online PowerShell
Responsibilities
Own second line incidents and requests escalated from across the business, Resolve complex Microsoft 365 and Entra issues, Investigate recurring problems and drive fixes, Support tenant migrations including user and device cutovers, Manage Windows devices through Intune and Autopilot, Diagnose site connectivity issues across WA sites, Provide on-site support for the Perth office and WA project sites, Coach Service Desk Analysts
Seniority
Senior, hands-on IC