Tech Field Engineer - Cairns
Core
On-site hardware repair and technical support for laptops and desktops in the Cairns region.
Role type
Field Service Technician
Builds
Repaired IT hardware and validated devices for customers
Domain
IT Hardware Repair / Field Services
Deliverable
physical/clinical work
Required skills
hardware repair, component replacement (motherboards, screens, keyboards, batteries, SSDs, memory), hardware diagnostics, BIOS/firmware updates, Windows OS support, OEM hardware support (Dell, Lenovo), troubleshooting, independent work management
Preferred skills
vocational training, OEM certifications
Responsibilities
diagnose and resolve laptop/desktop hardware faults, replace hardware components, complete hardware diagnostics and firmware upgrades, test and validate repaired devices, manage service calls and travel, complete service documentation, meet SLA targets
Seniority
Mid-level, hands-on IC