IT Helpdesk Professional
Core
Provide reliable, responsive technology support to office staff, display homes, and construction operations by troubleshooting hardware, software, and network issues.
Role type
IT Helpdesk Professional (Level 1 & 2)
Builds
Stable IT environment for residential building and land development operations
Domain
Construction / Real Estate
Required skills
Microsoft 365, Windows desktop environments, Active Directory, hardware troubleshooting, network troubleshooting, server maintenance, user access management, documentation creation, ticket prioritization
Preferred skills
Microsoft Server, Exchange, Remote Desktop, SQL Server, Lean thinking, continuous improvement
Responsibilities
Troubleshoot issues across desktops, laptops, mobile devices, servers, networks and business applications; Install, configure and maintain hardware, software, printers and other IT equipment; Monitor systems and complete proactive maintenance to reduce disruption; Create clear user guides and support documentation; Identify recurring issues and contribute practical improvements; Support IT projects and system changes
Seniority
Mid-level, hands-on IC