Associate Microsoft Cloud Systems Engineer
Core
Provide Microsoft Cloud support to customer environments, analyzing performance, capacity, and security to enhance operations.
Role type
Associate Systems Engineer (Microsoft Cloud Services)
Builds
Managed services for customer Microsoft Cloud environments (Azure, M365, D365)
Domain
IT Services / Cloud Operations
Deliverable
client delivery
Required skills
Microsoft Cloud product support (Azure, M365, D365), incident analysis, problem resolution, risk assessment, customer service, performance monitoring, capacity management
Preferred skills
Microsoft Premier Support escalation experience, Microsoft Cloud product certifications, tertiary education in IT
Technologies
Azure, Microsoft 365, Dynamics 365
Responsibilities
Proactively analyze customer Microsoft Cloud environments for performance and security improvements; develop and establish Microsoft Services practices; liaise with peers for incident analysis and problem resolution; identify opportunities to offer additional value to customers.
Seniority
Associate, entry-level to mid-level IC