Program Manager
Core
A hybrid Program Manager acting as a change agent to optimize the software development lifecycle, migrate documentation for AI agents, and coordinate cross-functional delivery between Product, Engineering, and GTM teams.
Role type
Senior IC Program Manager (AI Operations & Delivery)
Builds
Modern documentation hubs optimized for LLMs/RAG, streamlined agile delivery workflows, and high-velocity product launch operations.
Domain
SaaS / AI-powered conversation intelligence / Software Engineering Operations
Deliverable
production ML models | product features | infrastructure
Required skills
Cross-functional program leadership, AI literacy (LLM data consumption, semantic search), Agile coaching, product analytics strategy, documentation architecture, complex dependency management, stakeholder alignment
Preferred skills
Experience with no-code automation platforms, Pendo, Confluence governance, R&D culture building
Technologies
LLM orchestration tools, semantic search agents, Pendo, Confluence, no-code automation platforms
Responsibilities
Lead end-to-end migration of user-facing documentation to AI-optimized hubs; Embed in engineering squads to coach agile practices and tighten SDLC loops; Manage complex cross-functional R&D programs and orchestrate major product launches; Build analytical frameworks to track feature adoption and delivery health; Establish tactical rhythms between R&D and Go-To-Market teams.
Seniority
Senior, hands-on IC
