Customer Service Officer / Receptionist
Core
First point of contact for clients, managing initial enquiries, greetings, and directing inquiries to the correct team members.
Role type
Customer Service Officer / Receptionist
Builds
Client experience and administrative support for a law firm
Domain
Legal services / Administrative support
Deliverable
dashboards & analysis
Required skills
Client service experience, time management, ability to learn new technology quickly, proactive work management, reprioritization, document certification
Preferred skills
Innovative and creative thinking, ability to wear multiple hats
Responsibilities
Taking calls and greeting clients and visitors, directing client enquiries, maintaining and preparing meeting rooms, managing diaries and voicemails, processing payment of invoices over the telephone, supporting the Administration Manager with Safe Custody process, certifying and providing copies of documents to clients, maintaining process documentation, identifying process improvements