Working Warhawk - ITS Help Desk Assistant
Core
Provide technical support and assistance via telephone, Zoom, email, and on-site for password resets, wireless network connections, Canvas support, and basic computer setup.
Role type
Help Desk Assistant
Builds
IT support services for students and staff
Domain
Higher Education / IT Support
Deliverable
client delivery
Required skills
computer hardware knowledge, software troubleshooting, customer service, effective communication, time management, independent work
Preferred skills
experience with computer hardware and software
