ServiceNow Architect
Core
Design scalable, secure, and cost-efficient SaaS solutions on the ServiceNow platform aligned with enterprise architecture.
Role type
Senior ServiceNow Architect (Strategy & Hands-on IC)
Builds
Enterprise SaaS solutions on ServiceNow
Domain
IT Service Management (ITSM) / Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
ServiceNow platform architecture, SaaS principles (multi-tenancy, modularity), ServiceNow Flow Designer, ServiceNow Integration Hub, ServiceNow CMDB, Virtual Agents, system performance optimization, cross-functional collaboration, technical leadership, mentoring
Preferred skills
AI & Data Solution Architecture
Technologies
ServiceNow, Flow Designer, Integration Hub, CMDB, Virtual Agents
Responsibilities
Provide strategic guidance on SaaS architecture to enhance scalability and security; Collaborate with cross-functional teams to align architectural decisions with business goals; Lead the evaluation and adoption of new technologies to improve solution modularity; Drive continuous improvement by analyzing system performance; Mentor team members and offshore delivery resources
Seniority
Senior, hands-on IC with strategic influence
