Business Operations Specialist
Core
Administer, configure, and optimize operational systems, reporting solutions, and automation workflows to support efficient, compliant, and scalable delivery of ODM and CMDU programs.
Role type
Business Operations Specialist (Systems & Process Optimization)
Builds
Operational reporting dashboards, automated workflows, system configurations, and process improvement initiatives
Domain
Business Operations / IT Systems Administration / Process Improvement
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Systems administration, reporting and analytics, business application support, workflow automation, user access management, process documentation, stakeholder requirement gathering, data quality management, Microsoft Office suite (Excel, Power BI, SharePoint), low-code platforms
Preferred skills
Salesforce Flows/Apex development, system integrations, AI-enabled solutions, business transformation, telecommunications/infrastructure/utilities/construction industry experience
Technologies
Power Platform (Power Apps, Power Automate), Salesforce, Maximo, Appian, ConSol, Sitetracker, Visio, Copilot
Responsibilities
Administer and optimize operational systems and platforms; develop and maintain reporting solutions and dashboards; design and implement automation solutions and digital workflows; manage user access, security profiles, and onboarding/offboarding; maintain governance artefacts and business records; partner with stakeholders to capture requirements and deliver process improvements; develop training materials and process documentation; support system rollouts and continuous improvement initiatives.
Seniority
Mid-level, hands-on IC