Manager of Operations
Core
Bridges business teams and IT to identify automation opportunities, translate needs into requirements, and drive technology-enabled solutions for efficiency and risk reduction.
Role type
Manager of Operations (Business-IT Interface)
Builds
Automation solutions, integrations, and platform improvements for commercial and delivery teams
Domain
Professional services / Consulting / Technology Enablement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business operations management, Systems/Technology enablement, Stakeholder engagement, Process optimization, Integration concepts, Business systems platforms (HRIS/ERP/CRM/PSA), AI productivity tools, Prompt engineering, Agentic workflows
Preferred skills
Matrixed organization experience, Cross-functional stakeholder navigation, Geographically distributed team management, Workflow automation tools (n8n/Workato/Power Automate/Zapier), API familiarity
Technologies
AWS, Databricks, Snowflake, n8n, Workato, Power Automate, Zapier, Claude, ChatGPT, Copilot
Responsibilities
Engage stakeholders to identify workflow friction and technology gaps, Translate business needs into scoped requirements for IT, Track delivery progress and validate solution effectiveness, Drive adoption of existing platform capabilities, Distinguish process vs. technology problems, Accelerate work using AI tools and agentic workflows
Seniority
Manager, hands-on IC with strategic oversight
