Customer Service Manager - Perth
Core
Manage customer relationships and service operations for aircraft maintenance at a service center, acting as the primary liaison between customers and the maintenance team.
Role type
Senior Customer Service Manager (Aircraft Maintenance)
Builds
Positive customer relationships and service delivery for general aviation clients
Domain
Aviation / Aircraft Maintenance
Deliverable
client delivery
Required skills
Customer relationship management, conflict resolution, financial analysis, scheduling coordination, upselling, mentorship, regulatory compliance (service bulletins/warranty)
Preferred skills
Prior aircraft maintenance experience, prior Textron Aviation experience
Technologies
iMRO System
Responsibilities
Coordinate aircraft issues and work scopes with customers, manage service schedules and billing, conduct arrival and departure debriefs, mentor junior CSMs, and report financial updates to leadership.