Sr Salesforce Service Cloud Developer
Core
Develop, enhance, and support Salesforce Service Cloud capabilities to improve operational efficiency and user experience for AMD's global service and support organization.
Role type
Senior Salesforce Service Cloud Developer
Builds
Business process automation, custom applications, integrations, reporting solutions, and dashboards within the Salesforce platform
Domain
Enterprise IT / Customer Service / CRM
Required skills
Salesforce Service Cloud configuration, Apex, Lightning Web Components (LWC), Flows, Salesforce reporting tools, CRM Analytics (Einstein Analytics), API integration, CI/CD, source control (GitHub), release management, data quality
Preferred skills
Varicent Incentive Management (ICM), Presenter Adaptive/Studio reports, Agentforce, enterprise-scale solution design, stakeholder collaboration
Technologies
Salesforce, Apex, LWC, Flows, GitHub, CRM Analytics, Einstein Discovery, Agentforce
Responsibilities
Develop and support Service Cloud capabilities; collaborate with stakeholders to design scalable solutions; build automation and integrations; create dashboards and analytics; contribute to platform governance and deployment; troubleshoot complex platform issues
Seniority
Senior, hands-on IC
