Customer Account Support Specialist
Core
Manage overall operations between AMD and customer accounts, handling order processing, supply chain issues, and relationship management.
Role type
Senior Customer Operations Specialist
Builds
Operational efficiency and customer satisfaction for semiconductor clients
Domain
Semiconductor / Supply Chain Operations
Required skills
SAP/ERP systems, order management, stakeholder management, analytical skills, problem-solving, data analysis
Preferred skills
Process improvement, business practices knowledge, relationship development, clear communication, adaptability
Technologies
SAP, ERP systems, automated portals, B2B systems
Responsibilities
Receive and enter customer orders into SAP, process order data accurately, manage returns (RMA), resolve operational issues and escalations, analyze KPIs and operational metrics, collaborate with cross-functional teams (Sales, Logistics, Finance), drive process improvements to minimize costs
Seniority
Mid-Senior, hands-on IC
