*AWS Amazon Connect Engineer*
Core
Design, solution, and implement AWS solutions focused on customer experience and engagement using the AWS Cognitive CX suite.
Role type
Senior IC AWS Solutions Engineer (Customer Experience)
Builds
Customer experience solutions, PoCs, prototypes, and demonstrations for enterprise clients. (via careerplan.io/jobs/91f88098-5032-46ec-9457-608c60c18aff-aws-amazon-connect-engineer-at-accenture)
Domain
Cloud (AWS) + Customer Experience (CX)
Deliverable
production ML models
Required skills
AWS Connect, AWS Pinpoint, AWS AI services (Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), legacy contact center systems, IVR, Infrastructure as Code (CFN, Terraform, Ansible, Puppet, Jenkins), scripting
Preferred skills
Service design, developer background, automation mindset
Technologies
AWS Cognitive CX suite, Amazon Comprehend, Amazon Lex, Amazon Rekognition, Amazon Polly, Amazon Textract, Amazon Translate, Amazon Transcribe, CloudFormation, Terraform, Ansible, Puppet, Jenkins
Responsibilities
Lead customer discovery and design sessions, develop PoCs and prototypes, work with business development and sales teams, interact with client and internal management levels
Seniority
Senior, hands-on IC
