Senior Coordinator Mediation
Core
Coordinate day-to-day service delivery for strata dispute mediation across NSW, managing workflow, capacity, and backlog reduction.
Role type
Senior operational coordinator (mediation services)
Builds
Mediation services for strata disputes
Domain
Public sector / Dispute resolution / Strata management
Required skills
operational leadership, workflow management, risk assessment, backlog reduction, process improvement, stakeholder collaboration, escalation management, service continuity planning
Responsibilities
Leading and coordinating day-to-day service delivery, managing workflow and competing priorities, stabilising operations and supporting backlog reduction, driving practical service and process improvements, managing complex customer and escalation matters
Seniority
Senior, hands-on operational leader