Collections Specialist
Core
Manage an assigned portfolio of overdue accounts to reduce arrears, maximize recoveries, and support fair customer outcomes.
Role type
Collections Specialist
Builds
Recovered funds and resolved customer accounts
Domain
Financial services / Asset finance
Required skills
negotiation, communication, problem-solving, account risk assessment, attention to detail, decision-making
Preferred skills
asset finance, commercial lending, hardship, mercantile recoveries, legal recoveries
Responsibilities
Engage with customers to understand circumstances, negotiate payment arrangements, monitor follow-up activity, identify escalation needs
Seniority
Individual Contributor